Refund policy

30-day guarantee

You have 30 days from delivery to tell us something is not right. Oinkie ships from our overseas fulfilment partner, so in most cases we do not ask you to post anything back. Return postage would usually cost more than the pillow. A clear photo is normally enough and we refund or replace on the strength of it.

If it arrives damaged, faulty or wrong

Email support@oinkiethenurserypillow.com within 30 days of delivery with your order number and a photo or short video showing the problem. We will send a free replacement or refund you in full. No return needed.

Change of mind

Email support@oinkiethenurserypillow.com within 15 days of delivery. We will approve the return and send you the address. Return postage is at your own cost and the original shipping charge is not refundable. Given what international return postage costs, most customers are better off taking a partial refund instead, and we will offer you one.

What we cannot refund

Pillows washed hot or tumble dried against the care instructions, and pillows sent back without contacting us first.

How long refunds take

Once approved, refunds go back to the original payment method within 5 to 10 business days. Your bank may take a few days longer to show it.

Cancelling

Email us within 24 hours of ordering and we will cancel and refund in full, as long as it has not already shipped.